Hear customers talk about the superb service they’ve received from Cogmatic. Cogmatic can’t do everything, so we’ll tell you when we can’t. But when there’s a challenging application, our team does everything possible to help resolve and deliver the customer’s need.
Want to read more? Check out our case studies
- Marmon Utility LLC
Cogmatic received an urgent request through our website for a sprocket needed for repairs required due to Hurricane Florence damage in the Carolinas.
This was a critical component needed to restore power in many areas. We provided this item with a 3-day turnaround vs. the 2 weeks originally quoted by other manufacturers.
Here's what they had to say:
"Everything went flawlessly with the purchase of the sprocket and delivery was better than expected."
Because of Cogmatic's quick response and turnaround, the customer has been so satisfied that they've decided to stay with Cogmatic to fill their future needs and have already put in new orders for additional sprockets.
- Construction Equipment OEM
Ethical Practices Follow Golden RuleIt wasn’t until we were making parts for a customer that we realized we’d made an error in our quote. We went back and adjusted the price, which was in the customer’s favor:
“I’ve brought up ethics with my Cogmatic service rep before and how I enjoy dealing with people who can’t sleep at night when something just isn’t right. This is the perfect example of what I mean. This was the right thing to do and, most importantly, Cogmatic followed through and did the right thing for us. It’s part of the service offered by a classy supplier.”
- Global OEM
Quick Cost-Analysis, lus Process OptionsTo assist a customer in solving a field service problem for using an existing product in a new application, we gave them a quick cost analysis of several different design and manufacturing process options: “Thank you for getting us this quick cost analysis before our meeting. We were able to talk about the different processes and material options, which made it much easier to evaluate each one when we could see the cost associated with each process. Using the 2nd option seems to be the best value for the price for us.”
- Construction Equipment OEM
Committed to Quality and Customer Service“Cogmatic produced the perfect gear for my equipment. I was impressed with their level of service and commitment to my project.”
- High volume manufacturer
High Volume Production Needs SolvedWe’d set up a Blanket Purchase Order system for a supply manufacturer with the goal of helping them control their higher volume parts. One year into working with the supplier, the customer commented: “Now that we’ve been following this blanket process system for over year, we’ve been very happy with how the program has been running.”
- Rock Crushing Equipment manufacturer
Providing Extra ValueAfter reviewing a customer's part, we furnished alternate quotes for different manufacturing methods. This enabled them to select the best alternative based on their fabrication cost needs. “Thanks for presenting these options… The manufacturing plan you propose for that option is exactly what we had in mind when we designed and detailed this part.”
- Major Manufacturer
Cogmatic is our Prime Choice“We wouldn’t think of asking anyone else to build these gears for us. Cogmatic’s combination of quality, on-time delivery and overall value is just outstanding. We never have problems with the products you make for us.”
- Purchasing Manager
Making the right decision to switch to Cogmatic“I just wanted you to know how much we appreciate working with Cogmatic as a supplier. Our previous supplier has been having problems with the RXL1016 Lap Jointed Gears. After working with you on other projects, we decided to give Cogmatic a shot at manufacturing this difficult design. We know that the Cogmatic team takes pride in their work and delivers the best products they can. Cogmatic’s efforts to make this challenging gear work for us is just one more example that confirms we’ve made the right decision to switch to Cogmatic as our supplier. Please thank everyone on your team and tell them how much we appreciate working with Cogmatic.”
Cogmatic's Flame Machining versus Flame Cutting“The difference between flame cutting and Cogmatic’s Flame Machining is like night and day.”
Best Gear-Machining Technology"Cogmatic’s flame machining is a cost-effective process that definitely saved me money. This is the BEST gear-machining technology!"
- Leading Mining Industry OEM
Stands Up to Cold Machining Quality“Wow! Before I saw it for myself, I didn’t believe that Cogmatic could deliver quality so similar to cold machined parts. Cogmatic’s flame machining quality definitely stands up to cold-machining quality. Seeing is believing!”
- Heavy Equipment manufacturer
Delivering Quality and Affordability“I thought I’d have to pay for cold machining to get this kind of accuracy. Great quality and great pricing!”