Cogmatic Helps Customer Develop New Equipment Offerings
CASE STUDY #1
A major manufacturer of rock crushing equipment.
The company was tasked with introducing three new models of rock crushing equipment over the past several years. They needed assistance with fabricating the rotator gears and companion drive pinions for these new models.
Since Cogmatic had a solid relationship with the customer, the customer came to Cogmatic for assistance each time a new model was being developed.
In fact, at one point the customer’s engineering contact confided, “We wouldn’t think of asking anyone else to build these gears for us. Cogmatic’s combination of quality, on-time delivery and overall value is just outstanding. We never have problems with the products you make for us.”
By building strong relationships with each customer and making sure any issues are addressed to their satisfaction, we can provide value for our customers time and time again.
The Rest of the Story:
September 25, 2012 Customer Follow-up
Cogmatic helped with the design of the part, providing manufacturing advice that met their cost objectives. We also provided alternate quotes for different methods of manufacture, which enabled the customer to choose the best alternative for their fabrication cost needs.
The engineer commented, “Thanks for presenting these options… The manufacturing plan you propose for that option is exactly what we had in mind when we designed and detailed this part.”
CASE STUDY LIST
View Cogmatic solutions to specific, yet different customer challenges below:
DESIGN ENGINEERING SUPPORT
CHAIN WEAR & BREAKAGE
SPROCKET TEETH BREAKING
REDUCING MAINTENANCE DOWNTIME
SHORT TERM PRODUCTION NEEDS
SMOOTHING OUT A TOOTH FORM