Rock Crushing Equipment Case Study | Cogmatic Gear Machining

Cogmatic Helps Customer Develop New Equipment Offerings

CASE STUDY #1

Customer:

A major manufacturer of rock crushing equipment.

Challenge:

The company was tasked with introducing three new models of rock crushing equipment over the past several years. They needed assistance with fabricating the rotator gears and companion drive pinions for these new models.

Cogmatic Solution:

Since Cogmatic had a solid relationship with the customer, the customer came to Cogmatic for assistance each time a new model was being developed.

In fact, at one point the customer’s engineering contact confided, “We wouldn’t think of asking anyone else to build these gears for us. Cogmatic’s combination of quality, on-time delivery and overall value is just outstanding. We never have problems with the products you make for us.”

By building strong relationships with each customer and making sure any issues are addressed to their satisfaction, we can provide value for our customers time and time again.

The Rest of the Story:

September 25, 2012 Customer Follow-up
Recently, this customer decided to offer a small crusher to their market. Because they recognized that their targeted customers were extremely cost-conscious, one of their key concerns was cost.

Cogmatic helped with the design of the part, providing manufacturing advice that met their cost objectives. We also provided alternate quotes for different methods of manufacture, which enabled the customer to choose the best alternative for their fabrication cost needs.

The engineer commented, “Thanks for presenting these options… The manufacturing plan you propose for that option is exactly what we had in mind when we designed and detailed this part.”